Stay SAFE, Stay ALERT, Stay HEALTHY and fight the Pandemic

Providing Safe Suppport

As part of our outbreak Prevention Program Hola Support ensures we have a comprehensive infection prevention and control COVID-19 response in place. In 2020 Hola Support successfully supported their Participants and Staff during the first wave of the Pandemic and Hola Support will continue to be vigilant and provide support services. Some of the recommendations are to take vaccine, have an infection control lead at our facility, trained staff who can demonstrate competency in infection prevention and control, particularly in the use of Personal Protective Equipment (PPE), have sufficient stocks of PPE on site and have a robust process for screening all staff and visitors on entry to the facility.

As the Coronavirus pandemic continues to unfold, we at Hola Support would like to assure you that the health and well-being of our participants, colleagues and community remains our topmost priority. 

We realize that everybody is at risk of getting infected with Covid-19 but most people will only develop mild symptoms and eventually recover. But some people with disabilities could have more serious complications if they were to get infected with Covid-19, depending on their nature of disability and their medical history. For us at Hola Support, you and your families’ health and well-being is of utmost importance and we will do everything in our power to help keep you safe.

Hola Support complies with all the regular advice and alerts that the NDIS National Quality and Safeguards Commission provides about COVID-19. Thus we support our participants in every way possible while meeting all the current public health guidelines. 

COVID-19 Vaccination

All Australians are encouraged to have the COVID-19 vaccine. The COVID-19 vaccine is voluntary and free. All NDIS participants aged 16 and over, their carers and support workers can access the COVID-19 vaccination.

For more information about COVID-19 vaccination please visit the Department of Health website:

The following are some of the support we provide our NDIS participants:

  • Providing proactive outreach to high-risk participants and sharing their data to ensure continuity of supports.
  • Action plan to ensure the NDIS participants and their families continue to receive their essential disability support.
  • NDIS plans have been extended by up to 24 months thus ensuring continuity of support and aids our staff to focus on all urgent and required changes to plans.
  • We have the option of shifting our face-to-face planning meetings to telephonic meetings.
    Increased flexibility within your budgets.
  • For participants living in Supported Independent Living (SIL) arrangements, the NDIA has introduced two new support items for cleaning services and higher intensity support.


Everyone's Safety During the Pandemic